Making a purchase: For an easy purchase simply browse our online catalogue by clicking on 'Create your custom Carpet' button, click on a design of your choice, click on the shape of your choice, customize the colours of the carpet followed by selecting the size of the carpet and those carpet designs will be placed into your shopping cart. When you have finished choosing your selection click on the checkout icon where your total bill, including any extra charges will be listed and calculated. You will then be asked to fill in your personal details and you will be sent an order confirmation via email, of goods you have purchased. In the unlikely event of any error occurs please contact our country partner or PRONTO carpet immediately. You are entitled to either an exchange or full refund. Refunds will be made within 5 working days.

Returns: Please note that PRONTO Carpets, which are specially made to your particular specified size or custom colour are non returnable as these are made specifically to order to your requirements.

Credit Card Security: We use services provided by CCAvenue for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers using 128 bit secure sockets layer technology and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.

Colour and Images: Due to the nature of monitor set up, colours may vary slightly from PRONTO colour pom samples. For accurate colour selection it is essential that your final colour choice is made from the PRONTO colour pom kit. However, every effort has been made to reflect the true colours of the rugs. There may be slight variants in size and colour in handmade goods.

Complaints: It is PRONTO Carpet policy to provide the highest level of service to our customers. If you have a complaint please contact our specific country partners. We will revert back to you within 48 hours with a response.

Remittance Terms: Payment in full is required before any goods are dispatched. All invoices include VAT at the standard rate and delivery charges.

Confidentiality: Customer details are strictly confidential and are protected within the prevailing cyber laws. PRONTO Carpets will not disclose any information provided to third parties. Click here for full information on our privacy policy.

If you are not willing to adhere our terms and conditions simply do not buy from us. As all of our rugs are hand crafted sizes may vary up to 5%. Please be aware of this before placing your order.